Not unlike most folks, my first job was not in high tech, it was in customer service. I was a waiter in high school at a 24-hour diner prior to joining the Marine Corps. Before that, I was a paperboy for the San Jose Mercury News back when kids still delivered papers on bicycle. I earned carrier of the month in 1984 right about the same time that the popular Atari video game Paperboy was released.
In customer service, the motto “The customer is always right” is well understood.Continue Reading